TERMS AND CONDITIONS
Product Availability and Pricing
Sometimes an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.
Infrequently, data may be inaccurately displayed on our site. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate prices. Our prices are also subject to change without notice due to fluctuations in the diamond market.
Sale of Settings without Center Diamonds
Our settings are available for purchase with or without center stones. Empty Alicia's Jewelers settings can be shipped back to us if you choose to set a stone at a later date. As long as the stone we set is our stone, we will set it for free.
Special Orders
Any item that we engrave for you is considered a special order item. All eternity bands are special order items as they are specially made for each finger size.
Fancy Colored Diamonds
At this time, we only carry fancy color stones in our Pre-Set and Couture collections.
View Your diamond Before We Set It
If you prefer, you can view your diamond before it is set. Once you purchase and receive your diamond, send it back to us and we will build a ring for you. We'll pay the shipping charges for delivery of your diamond, and your finished ring. View our return instructions.
Ring Size
If your Alicia's Jewelers ring does not fit, we will resize it free of charge within 45 days of its original shipment. Resizing will take approximately 7 business days. Find your Ring Size
Payment Methods
For your convenience, we offer the following payment methods:
| Credit cards: Use your American Express, Visa, MasterCard, or Discover card. | |
| Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $250 or more. Simply select bank wire at check out for step by step instructions. |
Debit Cards
If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.
As an alternative, you can:
| Continue your order via wire transfer and receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of $250 or more. It may require a few days for your bank to transfer your funds. | |
| Contact your bank and request a one-time waiver of the daily charge limit | |
| Contact your bank and request a one-time waiver of the daily charge limit |
Gift Certificates
For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate.
Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Alicia's Jewelers is not responsible for lost or stolen gift certificates. At any time, you can view your gift certificate balance.
Our gift certificates are redeemable only at www.aliciasjewelers.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).
Insured Shipments
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all orders over $750, regardless of any signature waivers you may have with FedEx.
Alternate Address Shipping
If you prefer, we can ship your order to an address other than your billing address. We require that your alternate shipping address be on file with your credit card company, as a security precaution. This helps protect you from fraudulent charges.
Saturday Delivery
FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you. If you're interested in these services, call 877-ALICIAS.
Diamond Certificates
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at highly-respected diamond laboratories — making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
Sales Tax
Currently, sales tax is only collected on orders shipped to addresses in NY State.
Price Reductions
At Alicia's Jewelers, we always offer the lowest possible price. All our prices are final.
Return Policy
To help ensure you make the right choice, we offer a 7 day return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 7 days of the date of shipment, depending on the item, for a refund or an exchange. Read the details of our return policy..
Comparison Buying
To keep our prices low, we do not allow comparison buying. Comparison buying is buying several items with the intent of keeping the one you like best and returning the rest.
Site Information
At Alicia's Jewelers, we make every attempt to ensure that our online catalog is as accurate and complete as possible.Since every computer monitor is set differently, color and size may vary slightly. In compliance with industry standards and FTC regulations, Alicia's Jewelers states that carat total weight in all purchases may vary 0.05 carats from stated weight.
For each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.
The Alicia's Jewelers position on Conflict Diamonds
We are committed to offering high-quality diamonds, sourced from the world's largest and best suppliers. As responsible jewelry merchants, we only purchase our diamonds through respected, well-established, legal channels.
Legal Notices
Under no circumstances shall Alicia's Jewelers be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.